Pink Ballerina

At House Journey, we strive to make your shopping experience as seamless as possible. We offer a flat shipping fee structure based on the weight of your items. Our shipping rates are as follows:

• Shipping starts at just $12.99.
• For heavier parcels, the maximum shipping cost will not exceed $29.99.
• Shipping is available Australia Wide, including to Metro, Regional and Rural Areas.

Please note that these rates are applicable for standard-sized items only.

Additional charges may apply for big and bulky items due to the special handling and transportation required.

Shipping Partners:

We proudly partner with Aramex and Australia Post to ensure your items are delivered safely and efficiently. The choice of carrier is determined by the size and weight of your items, as well as the delivery location.

Returns Policy

Change of Mind Returns:
We understand that sometimes you might change your mind about a purchase. If this happens, you are welcome to return your item within 30 days of receipt. However, there are a few conditions:

• The item must be unopened and in its original packaging.
• It is important that you repackage the item carefully to ensure it is returned to us in a resalable condition.
• You will be responsible for the return shipping costs.
• Generally, items from our Vintage, Collectables and Pre Loved Collection are sold 'As Is' and may not be returned.

Upon receiving and inspecting the returned item, we will process your refund. Please note that the original shipping fees are non-refundable and a deduction from your total refund may be made to cover our costs of receiving the returned item.

Inspection and Refund Process:
Once your return is received, our team will inspect the item to ensure it meets our return criteria. If approved, we will initiate a refund to your original method of payment. You will be notified via email once your refund has been processed.

Additional Information

• Delivery times may vary depending on your location and the carrier.
• For any queries regarding our shipping and returns policy, please contact our customer service team.

At House Journey, we are committed to offering you the highest quality products at the best prices. We believe in not just meeting but exceeding your expectations. That's why we're proud to present our Best Price Guarantee.

Find it Cheaper? We'll Beat It!

If you happen to find an identical item at a lower price elsewhere, don't hesitate to let us know. We promise not only to match the competitor's price but to offer you an even better deal.

Our Guarantee Conditions:

To ensure fairness and clarity, our Best Price Guarantee is subject to the following conditions:

• Identical Item: The item must be exactly the same as the one we offer – this includes brand, model number, components, and warranty.
• In Stock: The item must be available and in stock at the competitor's store or website.
• Non-Liquidation Sale: The item must not be part of a liquidation or closing down sale.
• Genuine Competitors: We will match prices from any genuine business within Australia, whether it's online or in a physical store.
• Verification Needed: You need to provide us with a link to the product on the competitor's website, or some other form of advertisement, so our team can verify the price.

How to Claim:

If you've found a lower price, simply contact us with the details. Our dedicated team will review your claim on a case-by-case basis.

Limitations and Exclusions:

Please note that our Best Price Guarantee is subject to certain limitations. If any of the above conditions are not met, or if we are unable to beat the price for any reason, we will inform you promptly.