Royal Albert Moss Rose Demitasse Duo
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Estimated Delivery Nov 30 - Dec 04
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Ships Australia-wide
Delivery Partners Australia Post | Aramex
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Buy Now, Pay Later
AfterPay, Klarna and Humm available at checkout
Royal Albert Moss Rose Demitasse Duo
Royal Albert Moss Rose is a popular, timeless design with pink roses and delicate blue flowers surrounded by green leaves on a white background finished with 22ct gold gilding.
Royal Albert Moss Rose Demitasse Duo features:
- Made in England
- c. 1990 to 2001 - discontinued in 2001
- 3 x Duos: Good Condition - no chips, cracks, crazing or loss of gilding
- 1 x Duo: no chips, cracks or crazing. The gilding has been rubbed in a patch on the demi cup and saucer.
Condition Rating
New – new purchase, not previously owned. Currently in production, in the original packaging, purchased from the manufacturer through retail or third-party distribution.
New Discontinued – not in production, previously purchased or owned, in the original packaging, purchased from the manufacturer through retail or third-party distribution.
Unused, Never Used – in the original packaging, never washed or removed from packaging.
Excellent Condition – no visible usage marks, chips, scratches, cracks, loss of trim or discolouration to the pattern and may have been washed or displayed only.
Good Condition – some usage, minimal usage marks, no chips, cracks, loss of trim or discolouration to the pattern. Most vintage china is in this category.
Fair Condition – visible usage, some surface scratches, loss of trim, fading of pattern or colours or some stains.
Poor Condition – damaged, cracked, chipped, no trim.
Vintage and Pre-loved
Our vintage and preloved items have a history of use, wear, or small defects that will not impact the joy of owning them. It is common to see tool marks, painting and gilding slips, internal and surface bubbles or spots created during the manufacturing processes used in the past. Manufacturing defects are not considered damage or noted in the description. The history and manufacturing of vintage items create the charm and appeal of exquisite vintage treasures that are not in new pristine condition.
Vintage treasures are described and represented to the best of our knowledge, noting any chips, cracks, or crazing as outlined in the Condition Rating below. Photos will form part of the description to assist you in your decision-making process.
Shipping
We are happy to combine purchases for shipping. Shipping will be by couriers and may take longer than usual with the high volumes of parcels.
If you have any questions, please do not hesitate to ask us.
Shipping
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- Affordable Rates: Shipping starts at just $12.99. For heavier parcels, the maximum shipping cost will not exceed $29.99.
- Australia-Wide Delivery: We deliver across Australia, including Metro, Regional, and Rural areas. These rates apply to standard-sized items only. For larger, bulkier items, additional charges may apply due to special handling requirements.
- Reliable Partners: We partner with Aramex and Australia Post to ensure your items are delivered safely and efficiently. The choice of carrier depends on the size, weight, and destination of your order.
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Returns
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At House Journey, we're committed to ensuring your shopping experience is smooth and satisfactory. Here’s an outline of our refund and return policy, designed to be clear, fair, and customer-friendly.
🌟 Change of Mind Returns: If you’ve changed your mind about a purchase, you can return the item within 7 days of receiving it. The item must be in its original condition, unused, and in its original packaging. Feel free to reach out to us with any questions during this process.
🛠️ Warranty Claims: We stand by the quality of our products. If your item is faulty or doesn't meet your expectations, you can make a warranty claim within the warranty period, which is generally 12 months for most items. Please email us at hello@housejourney.com.au with your order details and a brief description of the issue. We’ll work with you to resolve the matter promptly.
🚚 Return Postage Policy:
- Customer Responsibility: The cost of returning an item is generally borne by the customer. We will provide a return label for your convenience, but the cost of this label will be deducted from any refund amount (if applicable).
- Shipping Costs to the Customer: Initial shipping costs when we sent the item to you are not covered or refundable.
- Faulty or Defective Items: If an item is returned under the "faulty" or "defective" category and, upon inspection, it is found to be free of faults or defects, you can choose to have the item shipped back to you at your own cost. If you opt for a refund, it will be calculated minus the return shipping label cost. Please note that refunds for faulty items generally do not include the initial shipping cost.
🚫 Exemptions:
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Collectables (Bone China Goods): Our collectables, including bone china goods, are typically not new. They are sold in an "as is" condition, with the exact condition of each item clearly described on the product page. We ensure these items are carefully checked before dispatch. Returns of bone china collectables are only accepted if the item significantly deviates from the description provided in the product listing. If the item matches the description, it is not eligible for return.
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Salt Lamp Cords: Our salt lamp cords are designed to be used specifically with bulbs purchased from House Journey. We cannot guarantee the performance or safety of bulbs from other retailers. To protect the cord from moisture, it must be fitted with a bulb plug. Given their consumable nature, cords are covered for 3 months. Due to regular exposure to heat and moisture, cords may wear over time, which is why we limit the warranty period.
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Salt Lamp Bulbs: Our halogen bulbs are selected for their effectiveness in heating salt lamps, enhancing their therapeutic benefits. However, halogen bulbs can be prone to blowing due to factors such as power surges, environmental conditions, and the natural properties of halogen bulbs. Therefore, bulbs are not covered under warranty. Only 12V 12W E14 bulbs should be used with our cords. Bulbs from external retailers may have the correct voltage but might not be compatible with our cords, potentially leading to issues. We strongly recommend purchasing bulbs from House Journey to ensure compatibility and safety.
⚠️ Chargeback Policy
At House Journey, we strive to handle all transactions fairly and transparently. However, in the event that a customer files a chargeback after already receiving a refund (or while in the process of receiving a refund), or files a chargeback after receiving the item without first attempting to resolve the issue with us, or files a chargeback after an assessment by our team that a refund or return is not appropriate, House Journey reserves the right to take further action.
⚠️ Chargeback Consequences: If a chargeback is filed under these circumstances, House Journey reserves the right to refer the chargeback amount to approved Debt Collection agencies for recovery. This action is taken to protect our business from fraudulent or unfair chargeback claims. We encourage all customers to communicate with us directly to resolve any issues before initiating a chargeback.
💡 Understanding the Australian Consumer Guarantee: House Journey adheres to the Australian Consumer Law, which guarantees that cannot be excluded. These include the right to a repair, replacement, or refund if goods are faulty or not as described. Our goal is to align our refund policy with industry best practices, providing you with peace of mind when shopping with us.
Need Help? If you have any questions or need assistance with a return or warranty claim, please contact our friendly team at hello@housejourney.com.au. We’re here to ensure your experience with House Journey is positive and hassle-free.
ℹ️ Policy Update Information
Last Updated: August 17, 2024
Please note that our policies are subject to change at any time without prior notice. We encourage you to review this page regularly to stay informed of any updates.
